Frequently Asked Questions | ETHNC USA
Last Updated: June 2026
Welcome to the ETHNC FAQ. Below you will find detailed answers to the most common questions we receive about ordering, shipping, returns, payments, and more. If your question is not answered here, please email us at info@ethnc.sbs and a real person will respond within one business day.
Ordering
Q: Do you offer free shipping?
A: Yes. Free standard shipping is included on every order to addresses within the 48 contiguous United States. There is no minimum purchase required. You will never pay any shipping fee on ethnc.sbs.
Q: Where do you ship?
A: We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Canada, Mexico, or any other country. We also do not ship to U.S. territories including Puerto Rico, Guam, or the U.S. Virgin Islands.
Q: How long does shipping take?
A: Processing takes 1–2 business days. After processing, delivery normally takes 3–6 business days within the contiguous U.S. Total time from order to delivery is typically 4–8 business days, but this is an estimate, not a guarantee.
Q: Which shipping carriers do you use?
A: We do not use a single fixed carrier. Based on your location and package details, we assign USPS, UPS, FedEx, or a regional courier. The carrier name will appear in your shipping confirmation email and on your tracking page.
Q: Do you provide tracking information?
A: Yes. Every order receives a tracking number. You will receive a shipping confirmation email with a tracking link as soon as your order is dispatched. Tracking typically becomes active within 24 hours.
Q: Can I change or cancel my order after placing it?
A: You may request a change or cancellation within 2 hours of placing your order. After 2 hours, your order may already be in processing or packed. Email info@ethnc.sbs immediately with “CANCEL” or “CHANGE” in the subject line. We will try our best, but we cannot guarantee cancellation.
Q: What happens if I enter the wrong shipping address?
A: You are responsible for providing a correct address. If your package is returned to us due to an incorrect address, you will need to pay for reshipping. We do not issue refunds for orders returned due to customer address errors.
Payments
Q: What payment methods do you accept?
A: We accept Visa (credit and debit), MasterCard (credit and debit), and PayPal. We do not accept American Express, Discover, gift cards, bank transfers, cash, checks, or buy-now-pay-later services like Afterpay or Klarna.
Q: Is my payment information secure?
A: Yes. All payments are processed through PCI-compliant payment gateways. Your card information is encrypted using SSL. We do not store full credit or debit card numbers on our servers.
Q: Why was my payment declined?
A: Common reasons include: insufficient funds, incorrect billing address (AVS mismatch), expired card, or your bank’s fraud prevention block. Contact your bank first to resolve the issue, then try placing the order again.
Q: Do you charge any hidden fees?
A: No. We do not charge service fees, handling fees, fuel surcharges, or any other hidden fees. The price you see at checkout is the final total price.
Returns and Refunds
Q: What is your return policy?
A: You have 30 calendar days from delivery to request a return. To be eligible, the item must be unused, in its original packaging, and returned because of a quality issue (such as a manufacturing defect or shipping damage). We do not accept returns for change of mind or wrong size selection.
Q: How do I start a return?
A: Email info@ethnc.sbs with your order number and clear photos or a video showing the quality issue. If approved, you will receive a free return shipping label and a return authorization number (RA#). Do not send returns without prior approval.
Q: Do I have to pay for return shipping?
A: No. Return shipping is free for approved returns. We provide a prepaid shipping label at no cost to you. We also do not charge any restocking fee.
Q: What is your return address?
A: ETHNC Returns, 3808 Oak Park Road, Raleigh, NC 27613, United States. Please write your return authorization number (RA#) on the outside of the package.
Q: How fast will I get my refund?
A: After we receive and inspect your return, we process the refund within 1–2 business days. The refund goes to your original payment method. Depending on your bank or card issuer, it may take an additional 7–10 business days to appear in your account.
Q: Will I get a full refund?
A: Yes. Because we offer free shipping, no shipping costs are deducted. You will receive the full product price you paid (including any discounts applied).
Q: Do you offer exchanges?
A: No, we do not offer direct exchanges. If you want a different item or size, please return the original item for a refund and place a new order.
About Our Business
Q: Where is your business located?
A: Our business and returns address is 3808 Oak Park Road, Raleigh, NC