Contact Us

Support Hours

Day Status
Monday – Friday 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday Closed
Sunday Closed
Major U.S. federal holidays Closed
Holidays when we are closed include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Email (Recommended)

For fastest service, email us at:

info@ethnc.sbs

Please include the following information in your email to help us assist you faster:

Your order number (if you have one, format: ETHNC-xxxxx)

Your full name

A clear description of your question or issue

For return requests: attach photos or a video showing the quality issue

Response time: We typically reply within one business day. Emails sent on Friday after 6:00 PM ET will be answered on Monday.

Phone

+1 (919)-758-4678

Phone support hours: Monday – Friday, 9:00 AM – 6:00 PM ET

What to expect when you call:

During business hours, we try to answer live calls when available

If all team members are assisting other customers, you will reach voicemail

If you reach voicemail, please leave:

Your name

Your order number (if applicable)

A brief reason for your call

A callback number

We will return your voicemail within one business day.

Mailing / Returns Address

Do not send returns without prior approval. For approved returns only:

ETHNC Returns
3808 Oak Park Road
Raleigh, NC 27613
United States

For general correspondence (non-return mail), use the same address.

What to Include When Contacting Us

Reason for contact Best method Information to include
Return request Email Order number + photos/video of issue
Order status Email or phone Order number
Tracking not updating Email Order number + screenshot if possible
Payment issue Email Order number + last 4 digits of card
General question Email Your name + question
Urgent issue Phone Order number + brief description